Can I use support@dwe.co.in as smtp user name for forum.dwe.co.in

[Devansh_Khetan]

I successfully install discourse but was not getting e-mails I tried some fixes but they didn’t work my SMTP is correctly configured and verified

@system

Is the email domain correct?

The default email from address is based on the install domain plus subdomain, so if your URL is discourse.example.com it will be:

noreply@discourse.example.com

But if your mail provider is expecting:

noreply@example.com

… you may have problems! To get around this, edit and uncomment this line in app.yml

## If you want to set the 'From' email address for your first registration, uncomment and change:
#- exec: rails r "SiteSetting.notification_email='noreply@example.com'"
## After getting the first signup email, re-comment the line. It only needs to run once.

You’ll need to issue a rebuild after uncommenting the above line and setting the from email address as required.

You can also change this from the command line, if needed:

./launcher enter app
rails r "SiteSetting.notification_email = 'discourse@yoursite.com'"
exit

I also tried this
./launcher enter app
rails r “SiteSetting.notification_email = ‘support@dwe.co.in’”
exit

Can I use support@dwe.co.in as SMTP user name for forum.dwe.co.in

[Devansh_Khetan]

I also tried test email but didn’t work.

[itsbhanusharma (Bhanu Sharma)]

You could use anything as long as your smtp server is authenticated to send emails through that account and Discourse has correct notification email set.

What SMTP are you using?

[Devansh_Khetan]

I am using Elastic Email @itsbhanusharma

[itsbhanusharma (Bhanu Sharma)]

Please don’t tag my username. I do get notifications when you reply.

If you’re using elastic email, which domain have you verified at their side? Have you checked their logs to confirm if email is being sent?

[Devansh_Khetan]

I am really sorry.

@itsbhanusharma

Please don’t tag my username. I do get notifications when you reply.

I have verified dwe.co.in
here are the logs.

[itsbhanusharma (Bhanu Sharma)]

It says 9 delivered and 1 bounced.
Have you checked your spam folder?

[Devansh_Khetan]

Got it thank you so much

[itsbhanusharma (Bhanu Sharma)]

If it’s landing in spam, it’s likely that your domain isn’t verified properly. You must check what’s failing.