Cannot authenticate with installed SSL Certificate

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Cannot Authenticate with Installed SSL Certificate

The user chathura is experiencing issues authenticating with their installed SSL certificate on Chrome, receiving an “Unknown error” message. They can authenticate using Google, Facebook, and Twitter, and the issue only occurs on Chrome (Version 46.0.2490.80).

@codinghorror suggests checking the app.yml file for errors, and @riking recommends checking the JS console for any errors.

@chathura shares the console errors, including ERR_CONNECTION_REFUSED and ERR_SPDY_PING_FAILED.

@sam suspects the issue might be related to HTTP/2 and suggests running ./launcher rebuild app.

After rebuilding the app, chathura still experiences the issue.

@codinghorror suspects the issue might be specific to the SSL certificate, which was purchased from StartSSL.

I installed Discourse successfully and its worked perfectly with out SSL certificate. With SSL certificate I can not authenticate , its returns “Unknown error”

I can to authenticate using Google , Facebook and Twitter too.

How can I fixe this ?

As you can see, https in in use here and there is no problem logging in. So this is not a bug, but an error in the installation / configuration.

Have you double checked app.yml for errors?

Thank you for your reply , Its not working on Chrome browser Version 46.0.2490.80 (64-bit). Its working on other browsers .

Anything in the JS console (F12)?

@riking Yes I can see this error

https://SERVER_URL/message-bus/60395d0bc6a54f61b011e53e3a23c5e4/poll?dlp=t Failed to load resource: net::ERR_CONNECTION_REFUSED

https://SERVER_URL/message-bus/60395d0bc6a54f61b011e53e3a23c5e4/poll? Failed to load resource: net::ERR_NETWORK_CHANGED
application-fd188041fead0f5fd50060c9dd03bedf.js:1 Uncaught TypeError: Cannot read property 'getResponseHeader' of undefined

https://SERVER_URL/message-bus/60395d0bc6a54f61b011e53e3a23c5e4/poll? Failed to load resource: net::ERR_SPDY_PING_FAILED

https://SERVER_URL/message-bus/60395d0bc6a54f61b011e53e3a23c5e4/poll?dlp=t Failed to load resource: net::ERR_ADDRESS_UNREACHABLE

https://SERVER_URL/message-bus/60395d0bc6a54f61b011e53e3a23c5e4/poll?dlp=t Failed to load resource: net::ERR_CONNECTION_REFUSED

hmmm our current config uses HTTP/2 when is the last time you ran ./launcher rebuild app ?

I did it 4 hours ago

Did you do git pull before you rebuilt? That is required…

@codinghorror I just did git pull and rebuilt again . still can not authenticate on Chrome

I got session error , I can authenticate using Safari and Firefox but not on Chrome

If it is specific to a browser, sounds like an issue with your SSL cert. Where did you purchase your SSL cert from?

If you click on the failing POST /session request, what is in the “Response” tab?

SSL cert from startssl