TGP is seeking advice on accessing their Digital Ocean account after being unable to log in—despite multiple attempts using the “Can’t log in/Not getting the code” form—and receiving no response from support. They mention their server is outdated and requires SSH access, but 2FA codes never arrive. pfaffman advises against upgrading the current server due to its outdated OS and incompatible Docker version, and notes insufficient disk space for the required PostgreSQL 15 update. He offers to grant SSH access by adding TGP’s key to the existing droplet, enabling them to migrate to a new Digital Ocean account if needed. TGP thanks pfaffman, acknowledging he should have reached out sooner.
Does anyone have an advice for contacting Digital Ocean support when you can’t log in–and they never reply when you use their “Can’t log in/Not getting the code” contact form? (I’ve tried twice in two months. No 2FA codes ever arrive. No response from DO Support.)
Sorry for posting this here, but I’m desperate. We missed enough updates to require SSH, Digital Ocean isn’t sending me the 2FA code to complete the login, and they apparently aren’t monitoring their backup channels.
Hey Brian. You don’t want to upgrade on that server. Your OS is years out of date and I’m pretty sure doesn’t have a docker version that’s compatible with current Discourse. If you try to upgrade you’ll almost certainly break things.
Also, you need to do PostgreSQL 15 update and there isn’t space on your drive to do that.
I still have SSH access to your server. Worst case, I can add your key to the server and give you access that way. You could then create a new Digital Ocean account and migrate from the old droplet to the new one.
If you’ll email me an ssh key I’ll be happy to add it to your existing droplet.