Multiple users are experiencing an issue where they can’t use certain tags to tag topics anymore. The issue is that some tags disappear after saving, without any errors. mr8 noticed that the problematic tags are absent from the tag filter dropdown and have been used over 900 times.
Steven suggested checking the category settings, specifically the “Tags that can only be used in this category” section. mr8 tried adding the missing tags to a category and they started working again.
Other users, including huulbaek and SidV, have reported the same issue, even though they don’t use category-specific tags. huulbaek described a tedious workaround involving adding and removing tags from category settings.
@neil updated one of the affected sites and fixed some important issues related to tag settings and inputs. However, the problem persists for other users.
@neil also fixed a UI issue related to restricted tags, but it’s unclear if this is the same issue. SidV explained the problem again, and huulbaek eventually discovered that the issue was caused by another admin adding the tag to a different category, which was not checked during the initial investigation.
We are using about 20 or so different tags on our site (which all show up and work on /tags), but for some reason only some tags autocomplete when typing into tagging box for topics.
Ok, so we thought maybe the autocomplete on the tag search isn’t working, so we manually type the tag (which should work even if the tag doesn’t exist) and hit save, but the tag just disappears right away after saving, and checking the revisions shows:
tags changed: [] →
All the tags do seem to be POSTing correctly, and I even tried directly with the API, but only the existing tags that autocomplete and new tags will stick, while the existing tags that don’t autocomplete just disappear without any errors.
The weird thing is that hash-tags within posts still works perfectly (autocomplete and everything) for all our tags, so it’s just something wrong on the topic tags.
Any help would be appreciated.
Thanks!
Edit: Just noticed that these “missing tags” are also absent from that tag filter dropdown.
Also noticed that all of these tags have been used over 900 times.
We are experiencing that if we save the “Tags that can only be used in this category” setting empty, many, but not all tags show up in this settings. After saving again, this leads to problems that some tags can’t be used in other categories
I updated your site (https://forum.plentymarkets.com) so please try now to see if your problem is fixed. You were missing some important fixes for tag settings and inputs (1, 2, 3, others…).
It turned out that I was mistaken. Another admin on our site had added the tag in question to another category that was not checked by me upon investigation. So many categories on our site but I found it via the Data Explorer:
