Categories are repeated and scrunched together on mobile for one (or more?) of my users

Product Support

AI-generated summary

A user reported that on mobile (Android), categories on their Discourse site appear scrunched together and repeated—some categories show up multiple times with overlapping text. The issue affects both Firefox and Chrome, persists across all skins, and began suddenly last week despite no device change. The user is on an NUU B20 and uses the progressive web app. Kartoon couldn’t replicate the issue on multiple Android or iPhone devices. Lilly suggested testing in safe mode; the user tried it with all three options enabled but saw no change Kartoon. Firepup650 asked for clarification on safe mode settings and device model, noting Android’s fragmentation. Kartoon confirmed all safe mode options were checked and that other Android/iPhone users report no issues—suggesting the problem is isolated to this one user. Possible causes remain unclear, as cache and browser switching didn’t help, and no site-wide issue is evident.

1

A user notified me about this yesterday and I’m at a bit of a loss, trying to see if any of my other users are experiencing it. Basically I have 6 main categories the user has access to, but for some reason they’re squished together and repeated. As you can see in his screenshot the same category appears three times, and the text is running into each other, and another category appears twice.

6093de0174cf00b574d89c4bd95e8b4487d0eabd
6093de0174cf00b574d89c4bd95e8b4487d0eabd1080×2400 184 KB

He has an android, it only happens on mobile and he’s tried both firefox and chrome. He’s using the progressive web app and it started sometime last week. It also affects all the skins he’s tried.

I have multiple Android devices and I can’t replicate it. I have three people with iPhones saying they aren’t getting that either. I’m hoping it’s only him but either way…what?

2

Does it happen in safe mode?

4

I didn’t even know about this so either way it’s helpful.

He says it still looks the same

5

Which safe mode options did he try?

6

He disabled all three of the options

No one else I’ve asked have this issue so I don’t believe it’s actually with the site itself (although it still could be). I don’t know what could cause it to stick like that even device wise between browsers though

7

So they were all checked, or unchecked?

Might I ask, which android? Android is a wide range of devices.

8

All checked

I believe either a NUU B20 or an S20+ (he has both) but I’ll confirm when he’s online

It just started a week ago and he didn’t get a new phone so while it could be the phone itself, it hasn’t always been doing this. I don’t think it would be a weird cache thing because he used two different browsers as well but I don’t know

Edit: It’s an NUU B20. I’ve now had a few other people with Androids saying it’s fine, and more iPhone users, so it does appear to be JUST him…