Chat UX comments

AI-generated summary

Jonathan5 raises several UX concerns regarding the chat interface. The inconsistent icons—pencil for CHANNELS and plus sign for PERSONAL CHAT—make it unclear how to join or leave chats. The lack of a back button or clear navigation from the chat page is frustrating, and the swipe-left gesture is barely intuitive. A join icon would improve usability, avoiding the need to send a message to enter a chat. Additionally, a blue link on the page leads to a 404 error, and the back button redirects to the wrong page. The emoji selector requires an extra character compared to the forum. Jonathan5 also suggests that links to chat posts should display a preview or onebox.

Originally sent in The Chat Feedback topic
Jonathan5

Why does CHANNELS have a pencil and PERSONAL CHAT have a plus sign?

It was frustratingly non-obvious to me that the pencil sign was to join (or leave or preview) chats

It would be good if there were a back button or some navigation from this page. Swipe left is easy enough to guess but only just.

It would be good if there a join icon on this page instead of having to type a message - possibly unwelcome nonsense :-) - to join the chat

The blue link on this page leads to an "Oops! That page doesn’t exist or is private." message

The back button here goes to the Channels/Personal chat page instead of the Preview/Join/Leave that I came from

I think the emoji selector needs one extra character to be typed after the colon (compared with the forum).

1 Like

I would have added the “chat” tag to this but am unable.

2 Likes

It would be nice if a link to a chat post (if that’s the terminology) would show a preview/onebox.

2 Likes