Configuring Incoming Email to Create Category Topics or Group Messages

[philh]

I am able to poll the set address and create group messages but removing that email from the group and attaching to a category I consistently get the email_reject_bad_destination_address error message.

We’re sorry, but your email message to [“team@MMMMMM.org”] (titled testing email to category) didn’t work.

Here are some things to check:

    Do you use more than one email address? Did you reply from a different email address than the one you originally used? Email replies require that you use the same email address when replying.

    Did your email software properly use the Reply-To: email address when replying? Unfortunately, some email software incorrectly sends replies to the From: address, which won’t work.

    Was the Message-ID header in the email modified? The Message-ID must be consistent and unchanged.

Need more help? Reach out to us via the Contact Us details at https://MMMMMM.org/about

Suggestions anyone?

Following as best I can Configuring incoming email to create new topics or group messages and Set up reply by email with POP3 polling (not using Gmail) and Troubleshoot reply by email

[philh]

@RBoy

This works as expected and the email now comes from community.forum+@domain.com with the reply-to header also set correclty.

How did you set up polling for community.forum@domain.com ??

[pfaffman (Jay Pfaffman)]

@RBoy

Discourse ignores the Reply by email address if the email address does not contain %{reply_key}

That’s expected. The reply_key is what connects the reply with the thing that you’re replying to. If there’s a bug, it’s that it allows you to enter anything without %{reply-key}.

[RBoy]

Either you have your own SMTP / POP server or you can forward the emails from domain.com to gmail and have discourse poll gmail.

[philh]

Thanks for the reply…

I referred to that address as your example of what was working.
I don’t use gmail or domain.com

Yes, I have my own mail server with 4 related addresses 3 of which are forwarded to the 4th. The 4th is polled by discourse.

Two of forwarded emails are used on Group A and the 3rd is used on another Group B. This works without issue except replying my email to the specific message is not yet setup hence my question.

So in my case:

The polled domain is meta@mydomain.com
Reply by email address is replies+%{reply_key}@mydomain.com
replies@mydomain.com is forwarded to meta@mydomain.com

An example “Reply to” in a resulting group message email is: replies+f33496547209ecb9f2006a4172d5840c@mydomain.com
Replying yields the [Repeal OBBBA Forum] Email issue – Unknown To: Address message

Been scratching my head for numerous hours sorting this out. Any suggestions would be appreciated.

Note: I am guessing I should have posted elsewhere, not in an old Bug thread.

[RBoy]

Yeah it’s a PITA but this is how I got it to work, don’t use a reply key and forward replies from reply@domain.com to something@gmail.com and have discourse poll gmail.com

[philh]

Yes, PITA agree

The docs are appreciated but some updating would be helpful for the next folks to come along. For example I did not realize the Forwarded emails behavior setting was required and critical. Once I realized this was the only thing that I had not tried some quick trial and error got things working. Setting to “quote” did the trick.

Configuring incoming email to create new topics or group messages

This guide explains how to set up incoming emails to create new topics or group messages in Discourse, including configuration of site settings and category or group-specific settings. Required user level: Administrator This guide covers: Enabling and configuring incoming emails Choosing between category and group for incoming emails Setting up incoming emails for a group Setting up incoming emails for a category Deciding how forwarded emails are handled …

@Discourse

Forwarded emails behavior

You can decide how forwarded emails appear in Discourse using the forwarded emails behaviour site setting, which has the following options:

• hide - a new new topic or PM will be created with the forwarded text included as hidden text that can be expanded to view
• quote - a new topic or PM will be created with the forwarded text included as quoted text.
• create replies - a new topic or PM will be created authored by the original sender. Replies will be created authored by participants in the email. If the user accounts do not already exist matching the sender email addresses, they will be created as staged user accounts.

Things started working in categories as well.

Configuring Incoming Email to Create Category Topics or Group Messages

I am able to poll the set address and create group messages but removing that email from the group and attaching to a category I consistently get the email_reject_bad_destination_address error message. We’re sorry, but your email message to [“team@MMMMMM.org”] (titled testing email to category) didn’t work. Here are some things to check: Do you use more than one email address? Did you reply from a different email address than the one you originally used? Email replies require that you u…

[philh]

Hi @Lilly thanks for moving some posts around however you marked my issue solved incorrectly. Please remove or change the

@philh

Once I realized this was the only thing that I had not tried some quick trial and error got things working. Setting to “quote” did the trick.

[philh]

@Lilly closed the PM on this without waiting for a response. hmmm If I offended by sending PM I apologize.

My PM response: Thanks Lilly. not about stats. It is about not misleading other users trying to sort incoming mail. Using gmail is a work around method when the SMTP server has issues with appending keys.

The larger problem is the state of docs around incoming mail. Glad to pitch in where I can @tobiaseigen