debryc
(Deborah Chang)
February 20, 2020, 4:20am
1
I’m having an issue where messages aren’t showing up. When we click on the message title in the /messages page, I get to a page where I can see the title, but not the post content.
In addition, when I click on a link to the message from an email notification (such as the (click for more details) or Visit Message button), the top menu completely disappears.
sam
(Sam Saffron)
February 20, 2020, 4:22am
2
I have seen errors like this in the past which are usually related to some problem theme or plugin.
Can you try in safe-mode?
This guide explains how to use Discourse’s Safe Mode to troubleshoot issues with themes and plugins.
Required user level: All users
Discourse offers a “JavaScript Safe Mode ” that allows any user to isolate the root cause of JavaScript issues caused by plugins, themes, or theme components. This feature is particularly useful for troubleshooting problems on your Discourse site.
Accessing Safe Mode
To access Safe Mode , follow these steps:
Open a new browse…
debryc
(Deborah Chang)
February 20, 2020, 4:31am
3
It worked in safe mode !
The theme components and plug-ins we currently have are
checklist plugin
Blog Post Styling
DiscoTOC
discourse-category-banners
Discourse Kanban
Shroud subcategories
Tag Icons
sam
(Sam Saffron)
February 20, 2020, 4:41am
4
I recommend a process of trial and error here, start by trying no themes and theme components. If that fails then it is one of the plugins.
Also highly recommend you upgrade everything to latest prior to going down this adventure.