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[tophee (Christoph)]

@chriskuta

require escalation to specific staff that can provide immediate assistance to the member.

Are you aware of the assign plugin?

Discourse Assign

Summary Discourse Assign provides the ability to assign topics and individual posts (both private and public) to a user or group. Install Guide This plugin is bundled with Discourse core. There is no need to install the plugin separately. Required user level: Administrator (for configuration), members of allowed groups (for using assignments) Hosted by us? This plugin is available on our Business and Enterprise p…