Custom template for PM via API?

[BrianGillespie]

Hi, We’re building a system for reaching out to users when our software crashes, and are thinking of using Discourse as a private email support portal and and Start a new conversation with a customer not yet in Discourse via the API.

When I send the email via the API it seems to use one of the built-in templates and prepends [McNeel Forum] [PM] to the subject. While reasonable for other uses of PMs, I’m concerned that our users who are not on the forum will find this confusing or even spammy.

Is there a way to specify a custom template when sending via the API? I don’t see it here:

Discourse API Docs

There is a similar unanswered question here:

Private Message Send API

What if you use an email template as a message? I am going to the email_templates endpoint, grabbing the template I want, then send that as a private message. However, none of the strings are replaced in the message to the user. The message contains %{site_name} and ${base_url} inside the message text. Just wondering how/when in the flow does Discourse substitute these (I couldn’t find any evidence).

[pfaffman (Jay Pfaffman)]

You can customize the text of that Customize text in Discourse but not different for api and front end. If you need it different, you’ll need a plugin.

[BrianGillespie]

Thank you for the reference to customizing the text. Ideally, we’d have different text from the API - is there already a plugin for this? Cheers

[pfaffman (Jay Pfaffman)]

No. The API is how the front end does all of its work. There is no distinction between the API and the ux.

You would need a plugin that either created a new endpoint or took a parameter to change the subject.