Customer/Product Feedback Channel

Hi Everyone - Does anyone have experience putting in an interactive product/customer feedback board into Discourse? Here are some features/functions I’m looking for based on what I’ve seen in the past:

  • Form to input request/feedback
  • List view for features requested and released
  • Ability to upvote and comment on features
  • Search function

I think this is a start, but open any ideas. I want to make getting feedback from users easier and verified by other users.

Yes, a lot of these are possible. You’d want to see the Discourse Topic Voting plugin, allowing users to upvote topics. You can see this in action in the Contribute > Feature category.

Also, for forms, see Introducing Form Templates for forms which the user can enter when creating a topic.

As for a list view, I think what could work is a topic filter with the filter as category:feature in:watching to show all topics in Contribute > Feature the user has created. Of course, you can change the category name to anything you like.

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