"Data export complete" but download not working

[orschiro]

Anyone can help me with this issue below?

Thank you!

[techAPJ (Arpit Jalan)]

Are you seeing any relevant error in /logs?

[orschiro]

I am not the server admin. Can I somehow get the logs via the web interface?

[techAPJ (Arpit Jalan)]

Yes, I meant - forum.example.com/logs.

[orschiro]

Does this help?

[techAPJ (Arpit Jalan)]

Are you hosted on Bitnami? That’s not officially supported. I recommend taking a backup and restoring on Discourse docker setup using our official install guide.

[orschiro]

@techAPJ

Are you hosted on Bitnami?

No, we are hosted on GCP (Google Cloud Platform).

[dax (Daniela)]

Bitnami has partnered with Google, so you’re actually using a Bitnami installation that we don’t support. It’s possible that your version of Discourse is an old version with a bug. You should reinstall your site as @techAPJ mentioned in his reply or ask support to Bitnami via GCP.

[orschiro]

@dax @techAPJ thanks for your help! Will follow up with them then.