Deletion of "Feedback" fails due to unknown chat channel dependency?

Contribute Bug

AI-generated summary

Thomas_Rother encountered an error while trying to delete the pre-seeded “Feedback” category, which was blocked due to an unknown chat channel dependency. NateDhaliwal explained that a chat channel linked to the category must be unlinked first. After checking the “general” channel settings, Thomas_Rother confirmed it was linked to “Feedback”. NateDhaliwal advised that the channel must be deleted (if empty) since direct category editing isn’t possible. Thomas_Rother successfully completed the workflow: (1) moved/deleted topics, (2) removed the chat channel-category link (“general” channel), and (3) deleted the “Feedback” category. NateDhaliwal confirmed the category should now be deletable, which Thomas_Rother verified as completed.

1

I am trying to delete the pre-seeded “Feedback” category because we moved all topics to another category. But this fails with an error:

The image shows a category creation page for a forum category named "Feedback" with configuration options, badges, and error messages about deletion due to chat channels. (Captioned by AI)
The image shows a category creation page for a forum category named "Feedback" with configuration options, badges, and error messages about deletion due to chat channels. (Captioned by AI)1339×838 90.4 KB

2

Under /chat, you have a chat channel that is linked to this category. You’ll have to change that before deleting the category.

1 Like
3

Hm, ok, but I only see three channels which are not linked to this specific category, at least not obviously …

The image shows a Slack interface displaying three channels with their respective names, member counts, and a "Leave" button next to each. (Captioned by AI)
The image shows a Slack interface displaying three channels with their respective names, member counts, and a "Leave" button next to each. (Captioned by AI)1424×669 117 KB

4

If you click into it > chat title, what do you see as the category?

1 Like
5

OK, it was the “general” channel, which was linked to the Feedback category.

This image shows a Slack channel settings screen with a muted status, push notifications only for mentions, and 90 days of message history. (Captioned by AI)
This image shows a Slack channel settings screen with a muted status, push notifications only for mentions, and 90 days of message history. (Captioned by AI)730×706 40.7 KB

6

If you delete it (assuming there are no messages), you should probably be able to delete the category. You cannot edit it directly, though.

7

Its already deleted, thanks. The workflow was:

  1. delete/move topics
  2. remove the link between the chat channel and the category (in my case this was the “general” channel)
  3. delete “Feedback” category
8

Yep. I assume the category allows itself to be deleted now?

9

yes, its deleted now

1 Like