The discussion revolves around improving Discobot’s usability, particularly around its help command. supermathie suggests allowing @discobot help as a shorthand for @discobot display help, and proposes renaming start new user to include start advanced user for better discoverability. discobot responds with a dice roll, while codinghorror and tgxworld explain that the current display help format avoids minimum post-length restrictions — help alone is only 4 characters in PMs, which falls below the 10-char minimum. codinghorror notes that renaming the bot (e.g., to @bob) further complicates length constraints. supermathie argues that accepting help as a synonym would feel more natural post-tutorial. tgxworld clarifies that in PMs, mentioning the bot isn’t required — making help even shorter. dnsmichi supports the advanced tutorial proposal, citing data showing few users discover it. TheBestPessimist adds a suggestion: have Discobot send periodic PMs (e.g., at 1 or 2 months) reminding users about the help command and the advanced tutorial — potentially configurable via admin settings. The core tension highlighted is balancing chat-like brevity with Discourse’s paragraph-oriented design.
Discobot should respond to help as well as the verbose display help
how about changing: @discobot start new user
to: @discobot start new user or @discobot start advanced user
I know my eyes glossed over the quoted section after that line since I read start new user and had already done it… and I was looking foradvanced user.
display help was chosen because it was too short and new users will run into the default 10 min chars length for PM. We’ll need some way of having topic specific site settings which is quite a can of worms to open
It would, when people typing it get an error due to minimum post lengths.. there is this unavoidable tension between a system designed for chat and a system designed for sentences and paragraphs..
I like the second proposal. I‘ve been analysing our users‘ discobot usage, and not many of them found out about the advanced tutorial.
They‘ve just stopped after the first certificate, and didn‘t run the help command after to find out about the advanced tutorial.
Another idea is that @discobot should send a PM to users after they are some time in the community, just like the first time (one month, 2 month, etc. – again setting in admin page).
In that mail he should mention the help command and also that there’s another user tutorial: the advanced one.