AI triage uses the power of AI Agents to respond to topics intelligently.
Please note that this feature requires both the discourse-automation and discourse-ai plugins to function.
Use cases
-
Automatic support: Generate intelligent responses to people’s support questions. For example, in a Support category, the agent can use community content for context. A bonus is to have the answers generated through whispers so a responder can first use the suggested answers before replying
-
Category expert: Have a designated agent expert for each category in your community. Respond to the first post of a topic, with human follow-up if needed
-
Subtle moderation: Nudging users to post community-appropriate content in the right places. For example, if a topic seems like a mismatch with the category, instead of making that change automatically, replying in the topic suggesting other categories to alert the poster
Due to the Agents being fully customizable, a community can leverage this feature in many other ways.
How it works
AI triage using Agent can unconditionally responds to topics and posts by using agents to understand context and drive intelligent responses.
The following is an example automation rule and an associated agent. You must have a agent created before using this feature.
Configuration
To configure this feature, you need to specify certain parameters:
-
Agent: AI Agent to use for triage. Must have default LLM and user set
-
Reply as Whisper: Whether the agent’s response should appear as whisper
-
Silent Mode: If selected the agent will receive the content but will not post anything in the forum. An admin must create Custom tools before using this option. This is used in conjunction with the Tools field in the Agent settings. This can be useful for…
Caveats
- LLM calls can be expensive. Be careful to monitor costs and always consider running on small subsets
- Be mindful that LLMs can hallucinate, so make sure to check any output carefully