Discourse 和 Coveo

[merefield (Robert)]

不是 Coveo，但这可能让您感兴趣，因为它是一个类似领域的解决方案

Building a technical support chatbot

Adding an AI chatbot to Discourse is easy (thanks to 2 great plugins). Adding a chatbot that performs technical support is a lot harder! This post shares our experience setting up a technical support chatbot for support.suretyhome.com - what we wanted, problems we had, how we solved them, and where we’ll go from here. Our support team is only available during regular business hours but customers want help around the clock. We aren’t trying to replace the support team. Our goal is to augment the…

Chatbot 使用站点版主创建的知识库的语义和混合搜索，并能以自然语言为用户查询提供专家答案。在需要时，它还可以升级给人工处理。

您能详细说明您想将 Coveo 用于什么吗？