Discourse as a private email support portal

Interesting. Sounds like you came up with a way to make the create/see permissions work. I don’t suppose you could open source these tweaks for others to look at?

I wish more companies would make fuller use of their Q&A community like that! Certainly hope this makes it into the spec. It is already possible to an extent.

How did you communicate this to users though? Obviously you’ll omit sensitive info and such, but beyond that: Do you ask users for permission / give them a heads up that their post will be made public, or do you just go ahead with it?

Would I be able to invite a staged account (i.e. an email-user without a username) to a PM by typing in their e-mail?