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[Lilly (Lillian Louis)]

Did you follow this? make sure the custom user setting is a dropdown and that the options match the names you have setup.

Adding users to groups through custom field automation

This guide explains how to automatically add users to groups based on their selection of a user custom field during signup or profile update. Required user level: Administrator Summary Create the necessary groups Set up a User Custom Field Create an automation to add users to groups Test the setup Creating the groups First, create the groups you want users to be automatically added to: Go to your site’s Admin area Navigate to Users > Groups Click “New G…