When a user sends a message to our community via email, using Outlook, unwanted line feeds are being inserted. For example, the user sends: The Fair Defense Act requires atto= rney…

Your examples show the text as being on separate lines, I’d expect it to insert a there?

Yes, it appears that Outlook is putting in a line break that an HTML browser doesn’t interpret as a line break (so that if you send or receive the email there is no line break there) but Discourse does.

[imagem] Mark_W_Bennett: unwanted line feeds are being inserted. It looks like more than that alone is happening. I assume the "3D"s are hex for the equal sign, which would be redundant and AFAIK likely cause breakage. And the single quotation marks around the font family are entities instead…

Would you know the exact version of outlook (and platform) that is mangling our emails? When we send mail out we are super careful to have valid HTML.

I read it as relating to inbound email, Discourse interpreting the CRLF which Outlook adds to HTML emails as HTML ignores line breaks and interprets all text between tags as contiguous. It appears that there’s some kind of plaintext-to-html happening before the HTML is rendered out.

@Mark_W_Bennett can you ask your user to check the following setting: File > Options > Advanced International Options > Preferred Encoding for Outgoing Messages Is it set to Unicode (UTF-8)? If not can you ask them to change it to UTF-8 and re-test? Outlook may need to be restarted after they cha…

@Mark_W_Bennett Have you tried enabling the “traditional markdown linebreaks” site setting? That might help. @Stephen How is encoding related to the issue discussed here?

@zogstrip I have not, but I will.

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Suporte ao Produto

Mark_W_Bennett (Mark W. Bennett) Abril 2, 2019, 1:26pm 10

The user reports that it is set to UTF-8.

Tópico		Respostas	Visualizações
Line breaks when replying via email Product Support	7	1632	5 de Junho de 2019
Email reply formatting Product Support email	17	543	8 de Julho de 2025
"Broken" quoting of/into email Feature	17	1893	18 de Julho de 2017
Thunderbird and ML mode - peculiar indentation Product Support	6	1088	29 de Abril de 2020
Change <br> into \r\n in incoming emails Product Support	0	317	14 de Julho de 2022

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