Hi everyone! First time here.
I am a Product Manager working on supporting entrepreneurs worldwide who sell on Amazon. We have over 2M worldwide Sellers who sell products on Amazon. I am working to connect them to each other and to our business teams.
Our Discourse instance has millions of posts with hundreds of thousands of users.
Feedback or recommendations on how you would improve our Forums? I’m all ears.
Impressive forum! An observation about something I noticed in other forums too: when there are lots of categories with names that are more than one word, the two column layout in the hamburger menu is not ideal. I prefer a single column. The menu is something that recently changed in a newer version, maybe it’ll look better when you upgrade.
Here’s an idea (before and after):
Hey Danny,
Happy to help. Can you perhaps outline what your current challenges are or what you think you need to improve on? That will give us some direction for our feedback.
Wow! Great idea. Planning to implement. Thanks
We asked users what the biggest challenges were. If you have a few minutes, please see here for the verbatim posts. They’re more powerful than my summary!
Themes:
Maybe not so simple. Unless there is explicit permission to use the logo icon they may issue a take down.
Could be… we had that topic not too long ago, but this forum seems to be owned by Amazon. It’s on a subdomain of amazon.com.
@danny_amazon Use a higher resolution logo image - it is not scaling nicely.
Noted. Added to my next round of updates.
Replacing the value in the site settings will fix it.
What are your views on adding a “helpful” button? (such as Apple does)
https://discussions.apple.com/thread/8023051?answerId=32050300022#32050300022
It depends what you are trying to achieve. The like button essentially does the same thing. I wouldn’t add another click unless you specifically need to gather data to somehow improve the user experience.
我知道这是个旧帖子……但真的认为那会是个很好的方向。
退一步说，在卖家论坛上，用除了 
以外的表情符号可能更合适。
个人意见
通过主题组件，您现在可以将 更改为您选择的任何表情符号或符号。
请不要那样做……就你的需求而言，我真的认为唯一需要的就是“点赞”。
我们看到了大量基于人气或对发帖人单纯不喜欢而投出的“没有帮助/否”，且缺乏问责机制。
如果帖子真的那么糟糕，可以将其标记。
我觉得我们的论坛有些独特，这种方式在那里行不通。
纯属个人意见。
（顺便打个招呼，Danny。我以为你最近不太常来这个论坛了。）
我正在努力解决的一个挑战是用户希望快速访问问答内容。在当前的体验中，这需要滚动查找（有时要翻阅数十条帖子）。“标记为解答”功能本可改善这一体验，但迄今为止采用率较低。对此大家有何看法？很喜欢这场讨论。你重新激活了这篇帖子，让我又回来了。
你需要使用下面的插件。它可以实现此功能。
@MarcP … 问题在于发帖人懒得使用“解决方案”按钮。
我们的论坛不断有新用户加入。
我认为，对大多数人来说这只是一次性事件，导致了该功能使用率低。
更新 - 我只是论坛里的一名普通发帖人。 
我上面提到了一些我认为导致这一情况的原因。目前我还没想到解决办法……不过我会再想想。
Rob
这个按钮非常明显。此外，话题发起者或版主也可以执行此操作。管理员的职责是借助版主协助你维护论坛的秩序。保持论坛整洁并非普通用户的责任。不过，Discourse 试图通过其信任等级系统来“引导”用户共同维护论坛的良好环境。
