We should improve the PM sent to the user who solved a topic by making sure the topics suggested in that PM are not yet solved.
Acceptance criteria
[Current functionality] When a user’s response is marked as a topic’s solution, they are sent a PM to encourage them to offer more solutions.
The topics listed in this PM should be Related Topics that belong to a category with solutions enabled that are not yet solved.
Additional context
Original report:
Hello! I installed the Solved Reminders Plugin and noticed it is populating suggested posts that are already solved, or some that don’t have a solution option (like announcements).
I’m not quite technical enough to see if the plugin is meant to exclude posts without the ability to be solved, or if that filtering isn’t included in the plugin.
This sounds like a cool plugin. Unfortunately I do not see a topic here in Meta. If you have a GitHub account might also be a good idea to file a bug report there
That is very unfortunate. I just attempted to use an @mention to see if I could identify an account for the DeV here. But was not successful as his account name there does not seem mirrored here.
It does though seem to be a really cool extension to the solved plugin. Imho it really should have been a pull request to the original plugin to add options
Can you include some screenshots of the problem with examples? Reading through the code I can see it is restricting the list of candidate categories to ones that allow for solutions
Long term @hugh / @tobiaseigen we should probably just upstream the 2 features into the solved plugin to avoid code drift and more complicated maintenance
Ideally, this plugin should use a different algorithm for suggestions. Plus, it is missing out on leveraging AI-related topics, which are far more targeted here.
“Suggested topics” is pretty much random (once unread/new is exhausted).
Thank you for the report here, @xomiamoore! I’ve asked our team to update this PM to ensure it only includes topics that belong to a category with solutions enabled and that are currently unsolved. That should be a big improvement here.
I’m afraid I can’t say when this will be delivered, since we have a number of other in-progress projects, but we’ll let you know when we begin work on it.
“유사한 질문에 대한 답변 도움” 개인 메시지(PM)는 해결책이 채택된 주제의 경우 Discourse의 표준 권장 주제(suggested-topics) 로직을 사용합니다. 따라서 "권장 범위를 카테고리로 제한"이 활성화되어 있으면, 해당 PM의 권장 주제는 원래 해결된 주제와 동일한 카테고리로 제한되어야 합니다.
즉, 예시에서 제품 A에 대한 해결책은 제품 B의 주제가 아니라 제품 A 카테고리에 있는 다른 주제만 권장해야 합니다.
Overview
Acceptance criteria
Additional context
