Discourse wordpress plugin suddenly not working

Product Support WordPress

AI-generated summary

seanadl reported that the Discourse WordPress plugin suddenly stopped syncing new posts, displaying a “not connected” error and logging multiple 403 “Forbidden” responses indicating invalid API credentials. The logs specifically cited: “You are not permitted to view the requested resource. The API username or key is invalid.” Arkshine asked to verify the API key’s User Level and Scope, suggesting either “Single User (admin) + Global” or “All users + Global”. seanadl confirmed they were previously using “All users > Global” — which had worked until that morning — but switching to “Single User” (presumably an admin account) resolved the issue.

1

Hi all,

Nothing has been changed my end, but as of today, suddenly new posts are not being posted to discourse. When I look at the plugin in wordpress, it now says " You are not connected to Discourse. Check that your connection settings are correct. If the issue persists, enable connection logs and check Logs."

When I check the logs there are lot of errors such as these:

[2024-04-24 13:58:32] comment.ERROR: sync_comments.response_error {"message":"Forbidden","discourse_topic_id":"62","wp_post_id":253237,"http_code":403} 
[2024-04-24 14:02:54] connection.INFO: check_connection_status.failed_to_connect {"error":"wpdc_response_error","message":"An invalid response was returned from Discourse","http_code":403,"http_body":"{\"errors\":[\"You are not permitted to view the requested resource. The API username or key is invalid.\"],\"error_type\":\"invalid_access\"}"} 
[2024-04-24 14:03:18] connection.INFO: check_connection_status.failed_to_connect {"error":"wpdc_response_error","message":"An invalid response was returned from Discourse","http_code":403,"http_body":"{\"errors\":[\"You are not permitted to view the requested resource. The API username or key is invalid.\"],\"error_type\":\"invalid_access\"}"} 
[2024-04-24 14:03:19] comment.ERROR: sync_comments.response_error {"message":"Forbidden","discourse_topic_id":"36","wp_post_id":253086,"http_code":403} 
[2024-04-24 14:03:45] comment.ERROR: sync_comments.response_error {"message":"Forbidden","discourse_topic_id":"59","wp_post_id":253215,"http_code":403} 
[2024-04-24 14:03:54] comment.ERROR: sync_comments.response_error {"message":"Forbidden","discourse_topic_id":"53","wp_post_id":253147,"http_code":403} 
[2024-04-24 14:04:09] comment.ERROR: sync_comments.response_error {"message":"Forbidden","discourse_topic_id":"37","wp_post_id":252899,"http_code":403} 
[2024-04-24 14:04:49] comment.ERROR: sync_comments.response_error {"message":"Forbidden","discourse_topic_id":"61","wp_post_id":253240,"http_code":403} 
[2024-04-24 14:05:17] connection.INFO: check_connection_status.failed_to_connect {"error":"wpdc_response_error","message":"An invalid response was returned from Discourse","http_code":403,"http_body":"{\"errors\":[\"You are not permitted to view the requested resource. The API username or key is invalid.\"],\"error_type\":\"invalid_access\"}"} 
[2024-04-24 14:06:36] connection.INFO: check_connection_status.failed_to_connect {"error":"wpdc_response_error","message":"An invalid response was returned from Discourse","http_code":403,"http_body":"{\"errors\":[\"You are not permitted to view the requested resource. The API username or key is invalid.\"],\"error_type\":\"invalid_access\"}"} 
[2024-04-24 14:07:34] comment.ERROR: sync_comments.response_error {"message":"Forbidden","discourse_topic_id":"13","wp_post_id":252964,"http_code":403} 
[2024-04-24 14:07:40] comment.ERROR: sync_comments.response_error {"message":"Forbidden","discourse_topic_id":"35","wp_post_id":253085,"http_code":403} 
[2024-04-24 14:08:35] connection.INFO: check_connection_status.failed_to_connect {"error":"wpdc_response_error","message":"An invalid response was returned from Discourse","http_code":403,"http_body":"{\"errors\":[\"You are not permitted to view the requested resource. The API username or key is invalid.\"],\"error_type\":\"invalid_access\"}"} 
[2024-04-24 14:08:57] comment.ERROR: sync_comments.response_error {"message":"Forbidden","discourse_topic_id":"22","wp_post_id":253029,"http_code":403} 
[2024-04-24 14:11:25] connection.INFO: check_connection_status.failed_to_connect {"error":"wpdc_response_error","message":"An invalid response was returned from Discourse","http_code":403,"http_body":"{\"errors\":[\"You are not permitted to view the requested resource. The API username or key is invalid.\"],\"error_type\":\"invalid_access\"}"} 
[2024-04-24 14:12:24] comment.ERROR: sync_comments.response_error {"message":"Forbidden","discourse_topic_id":"26","wp_post_id":253043,"http_code":403} 
[2024-04-24 14:12:25] comment.ERROR: sync_comments.response_error {"message":"Forbidden","discourse_topic_id":"54","wp_post_id":253148,"http_code":403} 
[2024-04-24 14:13:21] comment.ERROR: sync_comments.response_error {"message":"Forbidden","discourse_topic_id":"28","wp_post_id":253052,"http_code":403} 
[2024-04-24 14:13:24] comment.ERROR: sync_comments.response_error {"message":"Forbidden","discourse_topic_id":"14","wp_post_id":252992,"http_code":403} 
[2024-04-24 14:14:10] connection.INFO: check_connection_status.failed_to_connect {"error":"wpdc_response_error","message":"An invalid response was returned from Discourse","http_code":403,"http_body":"{\"errors\":[\"You are not permitted to view the requested resource. The API username or key is invalid.\"],\"error_type\":\"invalid_access\"}"}

I tried creating a new key, and saving it in wordpress, but its not working.

2

Hi,

What is the User level and Scope of the API Key that you created?

It should be either:

  • User Level: Single User
  • User: An admin account
  • Scope: Global

Or:

  • User Level: All users
  • Scope: Global

Can you confirm? :thinking:

3

I was doing all users > global. But that wasn’t working (it had been working up to this morning). So just now I tried a single user and it seems to finally work.