hi, since today I can not download my created backups via the e-mail link anymore. tried different firefox based browsers, but this shouldn’t matter as it worked always before tried to download also older backups from the backup list in discourse updated docker_manager and discourse itself to the…

Weird thought, but have you tried using a different browser or device? Maybe your browser or device is blocking the download.

What do you get if you try wget -v YOUR-BACKUP_LINK instead of downloading via browser?

Resolving the hostname <MYDOMAIN> (<MYDOMAIN>) <IP address> Connecting to <MYDOMAIN> (<MYDOMAIN>)|<IP address>|:443 … connected. HTTP request sent, waiting for response … 404 Not Found 2025-10-01 10:22:33 ERROR 404: Not Found. But all backups seems to be available here: /var/discourse/shared/standa…

I can’t reproduce this. Did you make any other changes to your instance (proxy, nginx config changes)?

hi, thanks for your quick response! Not that I’m aware of… no, actually quite sure not. Just on September 26, 2025, I was able to successfully download the backups via link. Today, I initiated the backup while it was already updating the docker_manager in Discourse- but I don’t know if that’s someh…

[imagen] winterk0rn: Today, I initiated the backup while it was already updating the docker_manager in Discourse- but I don’t know if that’s somehow relevant. That is potentially relevant. I would trigger a new backup when the server is up and no updates are in progress. And then test if that…

[imagen] thoka: What do you get if you try wget -v YOUR-BACKUP_LINK instead of downloading via browser? That never works, you need to be logged in.

It slowly starts to become really frustrating: I didn’t want to annoy you longer with this individual problem, so I reinstalled the VPS. Now I have completely reinstalled the VPS and installed discourse according to the official instructions. And after the initial configuration I was able to create…

At first I didn’t really want take a deeper look at the browser idea because I already wrote in my post that I tried several browsers. But you never know … it can be due to some weird things as you said. And see there: The cause of the error was actually the browser! Thank you so much @tobiaseigen …

Las descargas de las copias de seguridad no se inician al hacer clic en el enlace

Soporte

tobiaseigen (Tobias Eigen) 5 Octubre, 2025 15:27 9

Pensamiento extraño, pero ¿has intentado usar un navegador o dispositivo diferente? Quizás tu navegador o dispositivo esté bloqueando la descarga.

Tema		Respuestas	Vistas
Manual Backup to my Computer Not Working Self-hosting	20	1355	16 Agosto 2022
Discourse on Docker - Backup link 404 Self-hosting backups	6	422	24 Marzo 2023
Backup link send to mail failed to download Support	5	1697	5 Enero 2018
Backup errors for download of image Support backups	3	81	24 Abril 2025
Download backup - email link only Support	27	5722	30 Diciembre 2023

Las descargas de las copias de seguridad no se inician al hacer clic en el enlace

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