Downloads van de back-ups worden niet gestart bij het klikken op de link

Ondersteuning
1

Hallo,

sinds vandaag kan ik mijn aangemaakte back-ups niet meer downloaden via de e-mail link.

  • Verschillende op Firefox gebaseerde browsers geprobeerd, maar dit zou niet moeten uitmaken aangezien het altijd eerder werkte
  • Oudere back-ups vanuit de back-up lijst in Discourse ook geprobeerd te downloaden
  • Docker_manager en Discourse zelf vandaag bijgewerkt naar de nieuwste versie (de Discourse Docker-instantie gehost op een VPS, nooit problemen gehad)
  • De VPS in totaal twee keer opnieuw opgestart
  • EĆ©n ./launcher rebuild app rebuild uitgevoerd

Wat er gebeurt: Ik klik op de downloadknop in Discourse en Discourse stuurt me de downloadlink via e-mail. Als ik erop klik, laadt deze snel, maar de download wordt niet gestart. Als ik het nieuwe tabblad herlaad, staat er ā€œSorry, de downloadlink voor de back-up is al gebruikt of verlopen.ā€ Zelfs het kopiĆ«ren van de link en het openen in een andere browser werkt niet

Discourse Versie: v3.6.0.beta1 +37
Docker_manager Versie: 78a2036b

1 like
2

Wat krijg je te zien als je wget -v YOUR-BACKUP_LINK probeert in plaats van te downloaden via de browser?

3 
De hostnaam <MYDOMAIN> (<MYDOMAIN>) <IP address> oplossen
Verbinding maken met <MYDOMAIN> (<MYDOMAIN>)|<IP address>|:443 ā€¦ verbonden.
HTTP-verzoek verzonden, wachtend op antwoord ā€¦ 404 Niet gevonden
2025-10-01 10:22:33 FOUT 404: Niet gevonden.

Maar alle back-ups lijken hier beschikbaar te zijn: /var/discourse/shared/standalone/backups/default, de namen en de groottes van de .tar.gz-bestanden zijn correct.

4

Ik kan dit niet reproduceren. Heb je nog andere wijzigingen aangebracht in je instance (proxy, nginx-configuratie wijzigingen)?

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5

hi, thanks for your quick response!

Not that Iā€™m aware ofā€¦ no, actually quite sure not. Just on September 26, 2025, I was able to successfully download the backups via link. Today, I initiated the backup while it was already updating the docker_manager in Discourse- but I donā€™t know if thatā€™s somehow relevant. Otherwise, I set up the entire VPS exactly according to ā€˜best practiceā€™ because I wanted to avoid causing any problems by deviating in any way. Can I provide you with any logs from the VPS or Discourse that could help analyze this? I really donā€™t want to have to set up the VPS again :frowning:

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6

That is potentially relevant. I would trigger a new backup when the server is up and no updates are in progress. And then test if that works.

7

That never works, you need to be logged in.

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8

It slowly starts to become really frustrating: I didnā€™t want to annoy you longer with this individual problem, so I reinstalled the VPS.

Now I have completely reinstalled the VPS and installed discourse according to the official instructions. And after the initial configuration I was able to create the first small backup and actually download it by email. But after I have restored my last backup, the crap starts again: The download of the backup cannot be initiated again when clicking the link.

And it doesnā€™t matter which browser you use. I am registered in the browser in the forum where I also open the link in the mail in the browser.

The links look also similar to me so I guess something ist bricked in the forum configuration.

Backup-Link after first initial configuration:

https://my-forum.com/admin/backups/my-forum-2025-10-05-135900-v20250925182715.tar.gz?token=9***7468e4aa0da7f36aa6299872bc8d


Backup-Link after restoring my old backup and trying to create and save a new backup:

https://my-forum.com/admin/backups/my-forum-2025-10-05-141012-v20250925182715.tar.gz?token=9***7973b0d415528ee7308d3df8f637

the only way now is to save the backups at the vps directory directly. but that is really disappointing me, because I thought finally I found a forum software that is more or less foolproof.

if anyone has an idea what I could check, Iā€™d be happy. starting the forum from scratch again is no option :frowning: but at least you can backup and restore it the oldschool way as I figured out meanwhile :person_shrugging:

9

Gekke gedachte, maar heb je geprobeerd een andere browser of apparaat te gebruiken? Misschien blokkeert je browser of apparaat de download.

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10

At first I didnā€™t really want take a deeper look at the browser idea because I already wrote in my post that I tried several browsers. But you never know ā€¦ it can be due to some weird things as you said.

And see there: The cause of the error was actually the browser!
Thank you so much @tobiaseigen !!! You were absolutely right.
Thanks to your suggestion I was able to figure out what caused the error!

for whatever reason the browser I tested (ungoogle chromium, brave, firefox, librewolf, tor browser) donā€™t start the download if you click the link in your mail inbox in the browser. only if I copy the download-link, open manually a new blank tab, paste the download-link and execute the link manually, then the download starts like there was never a problem :face_with_raised_eyebrow:

maybe my mail provider is doing some bllsht link protection like microsoft with their safelinks and before I can initiate the download they open the link, but then many other users should have that problem too. maybe its because of a browser update, but brave is chromium based and all the other are firefox based, that would be a big coincidence if both projects would have changed something same at the same time.

itā€™s fine for me to copy and paste the download link in the browser manually. maybe one day it will work like before. in any case I have to be logged in in the forum, to be able to start the download, but that makes sense.

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