Members are discussing how to enable email notifications when users are @mentioned in the community. Richard_Millington initially asked how to set this up, and simon explained that the setting can be found in the Emails section of the user’s preferences page.
simon also suggested checking the site setting default email level to ensure it is not set to “never.” However, Richard_Millington was still experiencing issues and shared a screenshot of his settings.
simon suggested checking the site’s Admin / Emails / Sent page to see if emails are being sent when users are mentioned. JimPas suggested unchecking the disable mailing list mode box, but codinghorror clarified that this is not related to the issue.
codinghorror explained that changing the global setting may not affect existing users, and that individual user preferences may need to be checked.
Feels like a silly question, but I can’t find the setting for this - and the last posts were from a few years ago.
How do I make sure members get an email notification when they are are @mentioned within the community? (or even group @mentioned).
At the moment it’s not happening.
This is set on the Emails section of the users preferences page. The default setting is to send an email to a user if someone quotes them, replies to their post, mentions their username, or invites them to a topic when the user is away from the forum:
If you are finding that users are not being sent emails for this, have a look at your default email level site setting. The default value of that setting is “only when away.” Make sure that it isn’t set to “never.” You can adjust the email settings of all users on your site by making changes to your default email level site setting and selecting the option to apply the changes historically.
Thanks @simon - still struggling with this a little though.
This is the current setting I can see:
However, when I @mention someone, they don’t seem to be getting an email notification.
What specifically do I need to change here?
I am not seeing any settings in your screenshot that would prevent emails from being sent when a user is mentioned. You can confirm whether or not emails are being sent when users are mentioned by going to your site’s Admin / Emails / Sent page and entering mentioned into the Email Type filter input. The screenshot below is from my test site:
If the issue is happening on a site that we host, we’ll login and have a look at what’s going on.
I see you have the disable mailing list mode box checked (Disallow users from enabling mailing list mode (prevents any mailing list emails from being sent.)
Try unchecking that box and see if the emails get sent.
Really? I thought the mailing list mode was a separate thing here?
Mailing list mode is not related.
You will need to check the specific user’s preference because changing the global doesn’t necessarily change it for all users – historically that only changes it for new users who signed up after you changed the default.
Fab, thanks Jeff. Figured as much.
