Kyle_Risi reported a problem where replies to Discourse email notifications are being sent directly to the admin email address instead of the intended recipient. This is because the notification email address is set to the admin’s email address.
fhe explained that the notification email address is configured in the Discourse settings. They recommended using a non-reply email address, such as noreply@mydomain.com, or enabling Reply by Email, which would allow users to post on Discourse via email. A guide for setting up Reply-by-email is available: Set up Reply via Email Support.
Kyle_Risi decided to set up Reply-by-email, and Myalden provided a resource to help with the setup: an SMTP test site (https://www.gmass.co/smtp-test). They also emphasized the importance of verifying the notification email as a Single Sender and using it in the Discourse setup.
I received discourse email notification for a PM between two other community members. It turned out that the receiving member replied to the original PM email notification directly from within the email rather than going to discourse and clicking into their private messages. As a result, instead of sending their reply to the OP, it actually sent the reply directly to me (the admin), who had nothing to do with the PM.
Upon further investigation, it seems that all notifications emails received by any member would reply to my email address if the member clicked reply from the notification email.
What is going on here? Is there a way of fixing it?
It’s the email address that is configured at notification email in your Discourse settings and I assume that you’ve added your email address there.
I have noreply@mydomain.com configured as notification email address, indicating that it’s not intended for bidirectional communication.
Another option would be to enable reply by email, which essentially creates a way of posting on Discourse via email. However, this involves a little bit of configuration and setting up a dedicated email account handling the replies.
Thanks for replying, I would like users to be able to reply via email, so setting up Reply-by-email may be the best option for us, I think I have a guide that walks through the process. Thank you for your help
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