The discussion revolves around enabling non-staff team members to mark topics as solved when they are created via email and the user is staged. schungx highlights that since the original user isn’t present, staff must intervene, creating a workload. codinghorror notes staff can currently do this, but schungx points out that teams may not have enough staff, making it inefficient. codinghorror responds that this would require category-level moderators, which is a significant development effort. schungx acknowledges the complexity but emphasizes the need for a solution.
When a topic is created via email in, and the user is currently staged, then obviously the owner of the topic is not there to mark a particular post as the solution.
Would there be a way for the category’s team/group to be able to mark posts as solutions within their category, if the topic is created via email in and the owner is a staged user?
Staff can already do this.
Yup, but other groups/teams can be non-staff and still be handling a category.
There may be limited number of staff users, and right now they have to be called upon to mark solutions to email in topic. This may give a large workload to staff when there are many email in topics.
That’s because if the owner of the topic is a staged user, he/she won’t be able to logon to mark the solution. And no other user with authorization to handle the category can do it for him/her.
You are essentially asking for category level mods and that is probably six months of very risky, break-the-world permissions work. Not on any of our current roadmaps in any form.
I understand. Life is never perfect, unfortunately…
카테고리 관리자의 기능으로 처리되어야 합니다: Category Moderator Improvements