使用工单系统进行升级和降级

[tobiaseigen]

你看过 Tickets Plugin 🎟 吗？我使用 Discourse 作为工单系统，它从根本上来说非常稳固，并且与 Discourse 的核心功能（如标签、分配、消息）无缝集成。不过，仍需要一个可行的仪表盘来监控工单解决情况，确保事项不被遗漏。

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Using discourse as ticket system, so no balls are dropped

I know there are other topics here floating around about using discourse as a ticket system, but I thought I’d start a fresh one to give a fairly complete picture of how we think discourse can be used with the current functionality, known issues, and what fixes/new functionality might help. This might also be faq material. Would be psyched to discuss with others trying to do the same thing and any workarounds you’ve found that I am missing so far. Also quite pleased to discover a whole genre of…