Hello,
we love the solved plugin. Is there a way to add the solved yes/no filter to groups? We are using the groups (with email) for supprt ticketing like discourse (How Does Team Discourse Use Discourse?) so it would be wounderful to filter for unsolved tickets in group inbox.
AI-generated summary
The discussion revolves around adding a filter for solved/unsolved messages in group PM inboxes, particularly for support ticketing use cases. agit requests the ability to filter by solved status in group PMs, as they use groups for support like Discourse’s team support model. tobiaseigen acknowledges the request and notes that while they use group inboxes for support, they typically archive messages rather than close them, and suggests marking a reply as the answer. Heliosurge proposes expanding group settings to allow mailbox options similar to category settings, possibly using tags for filtering in DMs.
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Hi Agit! This is an interesting suggestion. I moved it to its own topic in the Contribute > Feature category, where feature requests are considered.
This does sound like an interesting use case. Like you mentioned, we use group inboxes ourselves to provide support, and typically leave them open ended. We don’t close them so the customer can continue to write back to ask followup questions. On our end when we have added a reply, we archive the message so everyone on our team knows it has been answered.
These PMs can get long, so it would be interesting to be able to mark one particular reply as the answer to the question in the first post.
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One idea might be to expand Group settings to include group mailbox options similar to Category Options for plugins to be able to add settings. This could also as tags can be set to be able to use in DMs an added option with that could use tag groups.
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