The discussion revolves around the need to view a user’s assignments outside of groups. ganncamp found it difficult to locate a specific assignment because there’s no list on the user record, and had to filter by user in the group assignments list.
Stephen suggested checking the user’s activity tab, specifically the ‘assigned’ tab, which is not immediately obvious. However, ganncamp discovered that this feature also displays team-assigned threads, not just individual assignments.
Stephen inquired if the ‘assign on mention’ feature is turned on, which could be the cause of this issue. ganncamp confirmed it is not enabled. The conversation highlights the need for a more efficient way to view a user’s assignments outside of groups.
A topic came in that I assigned to Group1. Of the Group1 members, StaffA took it.
A second topic came in that looked very much like the same thing as the first topic. I was tempted to combine the two topics, but first I had to find the original. So I looked up StaffA’s user record to find it in his assignments.
Only… there’s no list on the user record of assignments. To find it, I have to go to the Group1 assignments list and filter by user StaffA.
So I got there in the end, but what if we weren’t using groups? There would have been no way to find it.
It seems reasonable to me that an admin should be able to see all a user’s assigned threads directly from the user page.
[user lookup] → Show Public Profile → Activity → Assigned
It seemed a bit odd to me since assignments aren’t “publicly” visible in our instance, but okay.
… And then on closer inspection, I saw threads in “his” list that are assigned to his team not to him. In one of the team-assigned threads he’s @-ed (in a whisper), but the other looks totally random.
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