I see many people use Discourse as a kind of “ticket system”. Even Discourse team: How Does Team Discourse Use Discourse? I intend to do the same, and it looks it fits my needs. There is one thing is not clear to me, though: how do you people (and Discourse) team “close” tickets and, even more impo…

[image] wlandgraf: how do you people (and Discourse) team “close” tickets You can use the close button, or [image] Discourse Solved Plugin discourse2 Summary Discourse Solved allows users to accept solutions on topics in designated categories. open_b…

Thank you @david . But what happens when you have private messages (e-mail sent to groups), which is why I believe many people (including Discourse team) use? Does the “solved” plugin applies to private group messages as well?

For private messages, we use a group inbox. Anything in the inbox requires action, anything “archived” has already been actioned. For longer-term things, we use tags.

Thank you David. Would you mind to elaborate a little bit more how do you use tags? We see a lot of potential in Discourse but we would not like to reinvent the wheel, and that includes defining the ticket workflow itself.

We don’t have any particular process related to tags in our inbox. We just use them to group related messages on an ad-hoc basis. If you haven’t already, this is definitely worth a read: It’s Time We Talked About Tags Our process is inbox, archive, and sometimes topic timers if something requires a…

You can also throw assigned into the mix. When a message or topic no longer needs follow up we unassign and archive it. Works quite well. We do also use Tickets Plugin 🎟 by @angus which facilitates assigning tickets and also provides ticket tags for priority, status and reason. Definitely worth a …

Suivre les tickets « ouverts »

Soutien

david (David Taylor) Janvier 13, 2020, 1:05 2

Vous pouvez utiliser le bouton close, ou

Lorsque vous installez le plugin solved, essayez le paramètre show filter by solved status.

Sujet		Réponses	Vues
Discourse Solved Plugin official , solved , included-in-core	40	88220	Avril 10, 2026
Hello Community Experts- are we able to configure discussions to be threads AND questions? Support	4	946	Juillet 29, 2022
What is this checkbox icon in the topic list? Support	14	3445	Octobre 17, 2018
Looking for examples of Discourse Communities that visually call out answered/closed topics on feeds Community Building	2	1045	Juillet 27, 2022
Using discourse as ticket system, so no balls are dropped :woman_juggling: Community Building	9	5417	Janvier 23, 2019

Suivre les tickets « ouverts »

Sujets connexes