I use Discourse for technical support. My current approach has been to use a pre-filled template for support topics. However many users are not familiar with markdown formatting, how comment fields work, and sometimes just ignore it altogether so there’s wasted effort asking for information later on…

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Falco (Falco) 16 أكتوبر 2023، 7:14م 13

الموضوع		الردود	مرات العرض
Use a form to make a topic Support	9	1799	16 أكتوبر 2023
Forms on Discourse Support	3	1858	13 يونيو 2022
Is there any means, tools or features... so we can create and use a template for threads? Feature	1	678	8 أبريل 2022
New Topic template form, like GitHub Issue templates? Support	5	1353	16 أكتوبر 2023
Have users complete form when creating a topic? Feature completed	11	2030	16 أكتوبر 2023