We are working to improve our SLA’s in the community. In other platforms I have been able to configure to have discussion threads AND questions in the community. Questions have urgency- trying to solve a problem and are tied to our SLA’s Threads aren’t necessarily urgent and we could leave them op…

The Discourse Solved plugin lets you configure dedicated categories for solutions and questions. For example, see Meta Support or https://discuss.elastic.co . Dedicated Support categories can be tied to your SLAs and other categories could be left open for discussions.

Depending on your use case you could further expand Discourse Solved with Discourse Assign: [이미지] Discourse Assign Plugin discourse2 Summary Discourse Assign provides the ability to assign topics and individual posts (both private and public) to a user o…

You can also set it to enable Solutions on a tag as well. :+1: [image]

[이미지] JammyDodger: You can also set it to enable Solutions on a tag as well. Oh that’s :sunglasses: ! @sleslie99 the solved plugin also adds attributes and filters that you can use for custom designs around open and resolved questions. E.g. each solved topic has a css class status-solved. So…

커뮤니티 전문가 여러분, 토론을 스레드와 질문으로 동시에 설정할 수 있을까요?

제품 지원

Richie (Richie Rich) 7월 29, 2022, 5:32오전 3

사용 사례에 따라 Discourse Solved를 Discourse Assign와 함께 더 확장할 수 있습니다:

글		댓글	조회수
New topic posted as a question? Feature	1	347	12월 27, 2023
Convert a topic to a question which can be marked as solved Feature solved , completed	9	4892	2월 5, 2026
A list of topics awaiting answers and solutions? Product Support	7	337	10월 5, 2025
The best way to answer customers? Product Support	1	1229	5월 15, 2020
Discourse Solved Plugin official , solved , included-in-core	37	91148	4월 10, 2026

커뮤니티 전문가 여러분, 토론을 스레드와 질문으로 동시에 설정할 수 있을까요?

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