How do I set up group email addresses?

[KhoiUSA]

Hello, I have a question. I’d like to create an email address for my forum such as support@example.com, however, I know that Discourse has a feature for you to set an email address for a group, such as admins.

How would I go about setting this up? This would be convenient as I can have support emails visible inside the group mailbox for all group members. If anybody knows documentation regarding this, please forward it to me, thanks.

[anon82911141]

Not sure if this is a feature, haven’t ever seen it. Can you link it/explain it/send a post link about it?

[KhoiUSA]

Here you go:

How to configure group email address

I’m trying to configure the email address of a group in Discourse and I cannot find where. I’ve seen in Start a New Topic via Email that there was an option at group configuration that was called “Custom incoming email address”. I’m using an updated instance of Discourse and there is nothing like that and the page is a little different than the screenshot. How is this configured now?

Article just says to specify an email address and enable the setting, but I’m not sure if those are all the required steps.

[JammyDodger]

Would this guide help?

Configuring incoming email to create new topics or group messages

This guide explains how to set up incoming emails to create new topics or group messages in Discourse, including configuration of site settings and category or group-specific settings. Required user level: Administrator This guide covers: Enabling and configuring incoming emails Choosing between category and group for incoming emails Setting up incoming emails for a group Setting up incoming emails for a category Deciding how forwarded emails are handled …

[KhoiUSA]

Thanks, that solves my question.

[anon82911141]

Wow, never heard of this before/never used it - very useful - thanks for your help!

[THEHACKER120 (The_Hacker)]

Whoa; that’s a neat trick to keep in mind-thank you-I found the guide you linked very helpful