I restored a backup and upon logging in, it asks me for my 2FA code which I don’t have on my phone anymore. Any way to disable 2FA on my account? Thank you

The alias changed since we have multiple totps now. Also that command would remove all totp instances across all users… You probably want to do the following as the second command: UserSecondFactor.totps.where(user_id: id).each(&:destroy!)

An admin will have to disable it for you.

I am the administrator. I understand you can do that sort of thing through the terminal but I don’t understand how. Thank you

https://meta.discourse.org/t/admin-locked-out-of-2fa/92156/2?u=pfaffman

I followed that and I am getting this, [image] Thank you

Maybe @featheredtoast can advise. I meant get another admin to reset it for you. Are you the only admin, or something?

I am the only admin, I think. This is an old backup

Okay and I noticed a syntax error in my screenshot so I did it correctly, same issue, [image]

Don’ t type the % symbol on every line. Ignore that and type the rest.

That works but now I am getting this for the last command, [image]

That worked! Thank you very much

Comment désactiver la 2FA

Assistance produit

Falco (Falco) Octobre 20, 2019, 10:57 9

Ne tapez pas le symbole % à chaque ligne. Ignorez cela et tapez le reste.

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