How to hide bot completely,for everyone

Product Support
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AI-generated summary

In a support thread titled ‘How to hide bot completely, for everyone,’ user Coming asks how to hide the Discourse AI bot so no one can see it. Moin clarifies which bot is being referred to, and Coming confirms it’s the @discourse_ai bot, noting the plugin is disabled. NateDhaliwal suggests deleting the bot, but Moin explains it can’t be deleted because it’s an admin user with no revocable permissions. NateDhaliwal clarifies they meant persona users, noting they don’t see the @discourse_ai user despite having AI Bot enabled. Saif explains that trial business sites get default access to ask.discourse.com via chat, making the bot visible only to admins — though Moin shows a test user can find it via header search. Saif finds this odd, as their own test non-admin account doesn’t show the bot in chat or search, suggesting Moin may have enabled it via the ‘What’s New’ experiment. Moin clarifies they searched via the header, not chat, highlighting a possible mismatch in what “users won’t see it” means — chat visibility vs. general user profile visibility. The consensus is: the bot can’t be deleted, and while intended to be admin-only, it may appear in search for non-admins depending on site configuration or experiments.

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How to hide it,so nobody can see it?

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Welcome to Meta :wave:
Which bot do you want to hide?

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the discourse ai one

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and the plugin is disabled

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If you have no intention of using the bot, I supose you could just delete it.

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How do you do that? You cannot delete it because it’s an admin, and you cannot revoke its admin permission.

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Sorry. The reason I said that is because deleting persona users are possible, and even though I have AI Bot enabled, I don’t have that @discourse_ai user.

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For context @Coming it looks like you have a trial business site with us right now

Currently, trial sites get default access to ask.discourse.com via chat, hence you see the discourse_ai user in your DMs. It’s supposed to help you get answers to any Discourse-related questions you might have.

This user is only shown to site admins, you regular community users wouldn’t see it

As Moin has pointed out since it’s an admin user you are unable to delete it. The simplest way would be to either ignore or close out the chat

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:eyes: my test user is able to see it in search

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Strange, I just created a new non-admin account on my personal hosted Business test site and I don’t see a way to start chatting with the Discourse Helper Bot.

It shows nothing when I navigate to chat or try to search for the user.

You might have enabled it previously through the What's New experiment?

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I didn’t try it in the chat. In my screenshot, I am using the search in the header.

Maybe our definition of “users won’t see it” is different. You were talking about the chat, and I was talking about the visibility of the user in general.