I can't seem to be able to locate when this notification is configured from?

Product Support
,

AI-generated summary

Stephane_Gonthier asked for help locating where the notification email [Builder.io Forum] [PM] There are items in the review queue that need reviewing is configured, as they wanted to receive it too. JammyDodger explained that this notification is for moderators and is triggered based on two settings: notify about reviewable item after (for flags) and notify about queued posts after (for posts needing approval). JammyDodger also clarified that these settings do not cover topics without replies — for those, a Data Explorer query would be needed. Stephane_Gonthier acknowledged the clarification and later confirmed the issue was resolved, thanking JammyDodger for the help. JammyDodger replied with appreciation for being able to assist.

1

I have recently taken over a new role and I need to keep an eye on our Forum, particularly the posts without responses from my team.

A peer of mine receives regular emails with the following header:

[Builder.io Forum] [PM] There are items in the review queue that need reviewing

And I have not been able to figure where the list of recipient for that particular email/notification is configured so that I can also receive the email in question.

Any idea?

Thanks in advance!

2

Hello and welcome @Stephane_Gonthier :slight_smile:

That notification is for moderators for when there have been items in the Review Queue for a certain amount of time. There are a couple of settings for the different versions so you can choose what the time threshold is for each - notify about reviewable item after (flags) and notify about queued posts after (things that need approval).

But neither would notify you about topics that have not had a reply yet. I think you would need to run a data explorer query to get those.

5

@JammyDodger - Thank you SO MUCH for your speedy response and I might have misunderstood the context of the notification, those might not actually be about post not having had a reply yet such as the ones you listed, I will check those.

Much appreciated.

6

Issue solved @JammyDodger - Thank you SO MUCH!
really appreciate your expertise.

8

No worries. Glad to have helped. :slight_smile: