Improving our unsubscribe functionality

feature
21

I very much dislike the “just one more spam email” approach personally. I mean, is it really a catastrophe if

  1. You forward a “digest” to one of your friends
  2. Your friend hates you and wants to play tricks on you so she unsubscribes you
  3. You no longer get digests

I think (1) happening is ULTRA rare, mixed with (2) which would be even rarer.

2 Likes
22

One thing I am confused about: this already works for digest emails!

Watch me do it:

  1. I got a “spam report” from our ISP that contained a digest email.

  2. I looked in the digest email for the unsubscribe link, which was http://forums.gearboxsoftware.com/email/unsubscribe/ace3c9c3dbb48cd a1bc7e952e16805bdbd21276511ac254da3692f02ef1f9150 (roughly)

  3. Opened that link in an incognito browser window, and got

So one click unsubscribe already works right now today for this class of email, the digest email, which is arguably the most frequent one we send…

2 Likes
23

No - it works if you aren’t signed in, but it doesn’t work if you ARE signed in to THE WRONG ACCOUNT.

1 Like
24

Yeah but that’s super super MEGA unlikely to be the case for the average person who wants to unsubscribe from a digest. Why would they ever have more than one account on the site?

25

Are you sure about that?
We keep recommending that admins create test accounts for testing what non privileged users see. And those accounts are the most likely to send a digest email to the email of an active forum participant.

26

Yes. Quite sure. I am very much double plus sure the average user who wants to unsubscribe from the digest, which you only get when you have been away from the site for a full week, does not have multiple accounts.

Not that what we have cannot be improved, of course!

27

Are you suggesting that admins who create test accounts and cannot figure out how to unsubscribe is the population that you are concerned about?

3 Likes
28

Well, I often forget to set the email settings. Then two weeks later, I get an email, remember, then it says “can’t unsubscribe” and that’s quite annoying.

29

Yes the digest thing works I stand corrected there.

Largest pain point I am hitting now is in some old sites I watched a category, cause once you are on that train, getting off the train is hellish. We can do a lot better there.

30

This is on the 1.6 release list – to prompt when changing category watch state if you want to make it retroactive to all topics in that category.

2 Likes
31

This is now complete per:

closing.

6 Likes