Hello,
We recently have encountered a problem with inviting new members to our Discourse.
When adding new members by email, when selecting “Save & Send Email” it doesn’t appear to do anything.
Any suggestions?
Thanks,
Jacob
AI-generated summary
Users are reporting an issue where the ‘Save & Send Email’ button for inviting new members via email does not function — the popup doesn’t close and no email is sent. Jacob_Hatter confirms the problem persists across browsers and with unused email addresses. merc initially tested and found the feature working, but later asked if JavaScript errors appear — none were found by Jacob_Hatter. Moin suggested checking if the email is already registered, but Jacob_Hatter confirmed it is not. sam asked whether outgoing email is properly configured and if admin test emails work, implying the issue may lie in email server setup rather than the UI. The problem remains unresolved, with no console errors or duplicate account conflicts identified.
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Hi Jacob,
I have just tested the ‘save and send email’ button and it seems to be working fine.
Expected behaviour:
- Popup window closes
- Recipient receives the email
Does it get stuck after you click on “Save & Send Email” button?
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Hi Zach,
Thank you for your response.
Yes, it is getting stuck on the “Save & Send Email” button. After I click it, nothing happens. The popup window doesn’t even close. I’ve tried different browsers, thinking it could be a funny thing Chrome was doing, but it’s the same for the other browsers as well.
Are you sure, that the e-mail is not already used?
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Hello, Moin.
Thank you for your response.
I’m 100% positive the email address is not already used. We’ve tried several different email addresses for troubeshooting. All with the same results.
Hi Jacob,
Can you see any Javascript errors or warnings in your console.
Hi Zach,
I am not seeing and errors or warnings..
Is outgoing email properly configured on you forum? Does admin test email work?