The discussion revolves around adding other admins to a personal message with a site user on Discourse. exlabs wants to add admins to a private message without inviting them, so they can see the full history and receive notifications. ondrej suggests sharing the PM link with other staff members, which would notify them. exlabs asks if sharing the link would allow admins to join the chat, and NateDhaliwal clarifies that admins can see any PMs, but not chat DMs. exlabs concludes that sharing the PM link with admins allows them to read and reply without an invitation, which solves the issue.
We use Discourse to provide support to our community. Occasionally we take the support to a private message and I’d like to be able to add other admins to the private message without inviting them. I just want them to get a notification and be able to see the full history of the message chat.
It seems this is only possible via going through the invitation process.
Oh I did not think of that!
Given the link, would they be able to join in on the chat too?
If it is an Admin, they can see any PMs.
However, note that Admins cannot see chat DMs, so taking these private support tickets to a PM will be better.
Right, I had not appreciated that. So I can simply share the PM link to an Admin, they can read and reply if needed without any invitation. That’s great.
