Hi there. Hope you don’t mind me hijacking the thread. My hosting provider has no issues with email. All tests using various tools work - ports are open and should be able to send mail. Problem is - it doesn’t work with Discourse. https://carlosthomas.net/photos/picture.php?/911/category/8 Regard…

I’d like to send kudos and thanks to @Arkshine for assistance thus far. Apparently the VPS cannot reach the hosted domain - hence the mails don’t work. That’s pretty weird, but I’m contacting the hosting provider to check on it. Will update. That was pretty quick and easy. A simple ping to the host…

Thanks @JammyDodger for the split/move. Hoping to get some assistance with this. The server isn’t permanent - it’s for testing - so any logs or commands required can be put through to find a solution. Basically - email works (mostly) with MailGun but not with the hosting provider. Emails from MailG…

It is quite odd, for sure, if your hostmail credentials work in other tools and assuming it’s properly pasted in discourse config. Do you have security tools that might block hostmail domain? You can also try to look at <discourse_url>/logs to see if there is a detailed error on what’s happening.

Thanks for your reply. Here’s some info. Message (12 copies reported) Job exception: execution expired Backtrace /var/www/discourse/vendor/bundle/ruby/3.2.0/gems/net-smtp-0.4.0/lib/net/smtp.rb:631:in `initialize' /var/www/discourse/vendor/bundle/ruby/3.2.0/gems/net-smtp-0.4.0/lib/net/smtp.rb:63…

Adding some context. Friends running a site on vBulletin 4.2.5 and I’m temporarily hosting Discourse for them to get a feel of it. The issue is the emails - I can follow instructions enough to manually create the accounts, but should the decide on Discourse, they’ll need the emails to add users. The…

Hi all. Will attempt some stuff over the weekend all being well. I intend to scrub/reinstall and post the progress. If anyone has suggestions before then - please let me know. Once I get to that point, I intend to pull whatever logs can be found and post here. Will be using some random generated pa…

Currently doing checks and changes to the app.yml file - cleared the logs before - will attempt emails out and advise. EDIT So clearing logs and sending emails to Gmail or my own domain show no errors. I get mails at Gmail but none at my domain. [image] Logs at MailGun basically say this: { "…

Honestly, I don’t know. :thinking: That doesn’t seem to be an issue with Discourse. I mean, the email was sent by Discourse properly, but Mailgun failed to deliver it to the email address. Error 550 means “The user’s mailbox was unavailable (such as - not found)”

Thanks for your reply. I don’t know what’s up - the email works fine. Just doesn’t like my domain I guess. I’ve changed the setting to use my domain email to send. Let me check the logs now and see what errors I get. EDIT No error in the logs - but I got this. [image] Let me try from ./discour…

Changed settings to port 465 and only seeing this in /logs. [image] Nothing of major consequence I think.

[صورة] Carlos Thomas: Again - many thanks to @Arkshine for all the help. Keep up the good work! I agree, he is a great help and resource. :slight_smile:

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Lilly (Lillian ) 16 أكتوبر 2023، 8:25م 12

أتفق معه، فهو يساعد ويقدم موارد قيمة.

الموضوع		الردود	مرات العرض
Troubleshoot email on a new Discourse install Self-Hosting email , configuring , how-to	36	185190	27 أبريل 2026
"There was a problem sending the test email." Support	15	4597	18 يناير 2018
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Cannot send mail with Discourse on new install but can from command line (on digital ocean) Self-hosting	8	2407	1 يونيو 2020
If local logins are disabled Support	29	1138	17 يوليو 2026

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