It just feels *good* for community members and other teams to feel the effects of the changes you make

AI-generated summary

jordan-violet highlights how Discourse serves as the primary hub for roughly 70-80% of their developer community’s experience, even though other touchpoints like docs and conferences exist. Community members frequently express appreciation, often referencing Discourse specifically, as shown in shared screenshots. Jordan also emphasizes how Discourse empowers internal teams—like customer success managers—to track customer behavior and sentiment over time, especially with new emotion and sentiment plugins. As someone relatively new to community management (formally engaged for 7-8 months), Jordan finds deep satisfaction in enabling others’ success through community initiatives, plugins, announcements, and processes. The impact of these efforts is tangible and rewarding. HAWK chimes in to affirm Jordan’s work, calling the feedback ‘amazing’ and praising the value of their contributions to the community.

While not all of our developer community happens in Discourse (we have docs, developer tools, conferences, etc. outside of Discourse), probably 70-80% of their experience is here and it is definitely the majority of their experience. We’re constantly getting messages from our community members like this:

Again, they are referring to other things we’ve built for them as well, but they’re largely referring to Discourse :slight_smile:

I’ve also been sharing the value of Discourse to other teams in my business. For example, showing customer success managers that they can see what their customers are doing, and even what they’re doing in a particular period (e.g., what kinds of questions is your customer asking during their onboarding, during their implementation phase, during offboarding). Now, with the new sentiment and emotion modules, I can tell them how their customer feels, or even how they felt at a given time.

I’m new to community as a whole—informally for the last 2 years, and formally with focus for the last 7-8 months. There’s so much I don’t know (in fact, the deeper I go, the more I learn that I don’t know), but I really love that feeling of enabling someone else to be successful in their endeavor.

The plugins we’ve had built, the announcements we make, the community programs we launch, the processes we put in place…it’s so good to see it all amount to something.

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Just catching up on some reading – that is amazing feedback Jordan! And I concur, the work you are doing is awesome.

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