As we get ever closer to finishing on our 3-year journey to migration our 30 million+ messages board to Discourse from a different software, I’d like to discuss and ask questions about moderation and the kinds of recommended workflows, mental adjustments and such one should take on such this software.
On our previous and current software, we use warning points to cause automated suspensions based on the accumulated total of warning points. Moderators can’t manually cause suspensions. But they can issue the aforementioned warning points.
I noticed the following setting in the admin panel:
Is this used for some sort of automation setting that I haven’t been able to find?
Currently, on our site we do:
1st Warning Point = 24 hour suspend
2nd = 7 Day Ban
3rd = 30.
Then we have 7 and 30 and at your third suspend we discuss permanent bans, opting to leverage and use verbal warnings (no warning points) where, if at all possible, trying to steer people towards being good community members without having to actually warn or punish anyone.
I’d appreciate suggestions, workflows, or anything people do. Do we need to start thinking less in automation and more in manual action (apart from sending warnings?). Can warn points used for any kind of automation for something similar?
We don’t mind up ending everything and learning an entirely new way of thinking about this and what we teach the moderators to do. I’ve gone ahead and read all the moderation guides I could find here on Meta, but I haven’t read anything that addresses thoughts about workflow.