Recently a member was promoted from level 1 basic user to level 2 member. The user received the notification, in the admin page the user is marked as member level 2. however the profile page is still displaying Basic.
Is there some setting I missed that must be changed?
Hello!
How recently? It may take some time to update on the profile.
Since yesterday, the member was upped to level 2. But your answer tells it all, I guess. Thnx.
ask the user to log out and then log back in, maybe that can help.
She already did that, I guess her profile will be updated soon.
it does not take that long to update.
something maybe be stuck somewhere.
maybe you can check discoursedomain//sidekiq/retries
There’s nothing in the retry list, everything looks fine.
so the badge in the user summary profile still shows basic
@ondrej explained it will take time. The trigger is set on a daily basis, so it updates once a day.
If it takes more than 24 hours, then the trigger failed. and will be displayed in the log file (discousedomain/logs)
I hope this helps.