Is there a ceiling in terms of how many replies you can load? If you create more than 20 or more than 50 canned replies for your community moderators, will you get an error message?
AI-generated summary
The discussion revolves around whether there is a limit to the number of canned replies one can create in a community moderation system. michellefs inquires if exceeding 20 or 50 canned replies triggers an error, noting she’s exploring using the feature to store quick-access information beyond standard replies. nadir_kartal comments that canned replies should be topic-specific, though this appears tangential. tobiaseigen doubts any hard limit exists but questions the need for 50+ replies, suggesting it may be unwieldy to manage. michellefs clarifies her intent isn’t strictly for canned replies but for broader quick-reference content, expressing concern about hitting a technical ceiling later. sam announces that the canned replies plugin is being refactored to support far more replies with improved structure — each reply will be a topic in a category, enabling powerful features like search, edit history, and full composer access. Sam advises those planning large-scale usage to wait for the refactor and offers early access via the team inbox for interested users. The consensus leans toward no current hard limit, but a major upgrade is imminent to better support large-scale use cases.
Hello
In my opinion, the ready message does not accept the text message that should be written should be about the subject itself
I don’t think there is any limit to the number of canned replies you can have. I am curious, what is your use case? Why do you need 50 or more canned replies? That seems like quite alot to manage.
I was just exploring the possibilities of using that feature to house other quick-access information, not necessarily canned replies.
Wouldn’t want to go in that direction only to find a brick wall halfway down the road. Thanks.
@saquetim in the process of refactoring the plugin with to support a far larger number of canned replies in a much better structure.
Each topic in a category becomes a canned reply and you get so many fantastic features for free such as search, edit history, a full composer and so on.
If you are going for a large canned reply structure I recommend waiting a bit for the plugin refactor. Ping us on the team inbox and we can set you up as an early tester if you are interested!