Imagine you have a support category. Is there a way to let anyone create a support topic but only allow the original posted and moderators/staff access to reply? The problem we are running into is that users create a support request but the community muddys up the request with random posts in an ef…

[immagine] New category permission : "Create and see" Feature I am closing this cause this is now implemented using “group inboxes” You define a group as the people who are allowed to process the topic list and then allow it to accept messages from any user in…

Is there a way without converting each message to a PM? Otherwise people with the same issue would not be able to see it.

No. There’s no per-topic permissions. If you don’t want everyone to be able to reply to the original post, but want people to be able to see the final response, you can use the above “group inbox” solution and the move them to a category once you’ve got a solution you want public. OR you can teach …

[immagine] pfaffman: OR you can teach people in your community not to be helpful. For some objective discussions, like user support, it does hinder the process if the community are providing inaccurate information. Whilst they may be trying to helpful, in the case of user support as Chris me…

Agreed. I should have put “helpful” in quotes. My point was that the problem here is better solved by programming the humans by deleting their posts or otherwise encouraging not to provide bad information.

We frequently do this to help avoid misinformation - our forum is for a mobile app, we need to be careful with users requesting support so they get the best experience with their first point of contact :slight_smile: Being able to control who can reply would be beneficial for some objective categor…

I would like to close the loop here @carmalonso what is the current status? Do you use PMs more heavily now?

We handle it with increased moderation and published guidelines for users posting in the category. Quickly flagging/removing off topic replies.

Limit post replies in a category?

Supporto

Falco (Falco) 9 Gennaio 2018, 12:01am 2

Use PMs and Group inboxes for that.

Argomento		Risposte	Visualizzazioni
How to restrict a category so everyone can created a post but no one (or only original poster) can reply? Support	1	554	Maggio 9, 2023
Permissions in certain category Support	9	716	Settembre 16, 2021
Restrict replies to a certain group of users Support	14	1684	Novembre 15, 2022
New category permission : "Create and see" Feature	31	11664	Dicembre 28, 2017
I would like a category where everyone can create topics but only members of a selected group can reply Support	6	655	Maggio 15, 2019

Limit post replies in a category?

Argomenti correlati