We’ll be using a group Inbox for support. What’s a good place/method to show a link to the Group Inbox that will be visible to Staff?
AI-generated summary
The discussion revolves around displaying a link to the Group Inbox for Staff. RichardC asks for suggestions on where to show the link, and tobiaseigen explains that the group inbox is listed under the messages menu for group members and also sends notifications.
RichardC expresses confusion about the inbox’s location, but tobiaseigen clarifies that it should appear under Archive. RichardC suggests two improvements: adding an icon to the “Sent” option to make “Assigned” and “Support” appear on the same level, and making the icons for “sent,” “assigned,” and “group” the same width.
The group inbox will be listed on the messages menu for everyone in the group. Also they will get notifications assuming they are watching or tracking the group inbox. What more did you have in mind?
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Thanks. I’m new to this. My Support group shows up under Archive. Is that what you mean, or should I be doing something differently?
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Yes. This is exactly what I mean. This is where you go to check for support messages that you need to follow up on.
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Thanks. I think I was thrown because icons cause the names “Assigned” and “Support” to be indented which makes them look like subcategories of Archive (i.e. these are Assigned topics which have been archived)
I wonder if it would be possible to add an icon in front of Sent so Assigned and Support would appear to be on an equal footing. (I’m assuming the Archive under Sent would move over just like the one under Support).
It would also be nice if the sent, assigned, and group icons were all the same width.