[iShot_2023-07-05_02.30.49] Hello everyone! One of my forum users couldn’t use his account to login forum from our website and got this error. There is no problem with other user accounts but only his. I thought it maybe can be solved by updating forum to the newest version but the problem is stil…

Is there anything special about your login setup, or about this user in particular? I think I’ve seen similar errors concerning admin accounts previously, but the more information you can provide the better. :+1: Are you seeing any errors in your /logs?

Thank you for your reply! Do you mean logs at /var/discourse/shared/standalone/log/rails? In which log is such error recorded? production.log or production_errors.log the second one is empty.

I meant the logs at [YourSite]/logs, or possibly if anything shows up in the browser console when they attempt to login? There may be some extra detail there that could help narrow it down. Are they a non-staff user, and do you have any SSO enabled?

Yes i guess all user can login with sso, because they don’t need to enter account and password again to login forum. They are directly transfered from the website to the forum. This is error in console: [iShot_2023-07-05_22.03.00] And this is a possible error log in the web: ActiveRecord::Recor…

I think it seems this particular user has a different email on Discourse than they do on your main site. Could you check that to confirm?

Yes, I just checked the Email showed on Discourse User panel and the Email on our main site, they are the same.

I have had a scout about and one possible reason could be that their email has accidentally made its way onto your blocked list. You can search and see if that’s the case on your /admin/logs/screened_emails page. If you find it on there, unblocking it may do the trick. :+1: (also worth checking for …

I checked /admin/logs/screened_ip_addresses and it’s empty. Sorry, I don’t understanding what you mean. (“What SSO are you using”) Are there many types of SSO?

I was wondering if you’d used Discourse Connect or something else, and what you’d connected it to provide your user authentication (Wordpress, for instance).

We’ve seen this error before, I just did a search on our ticketing system. This happens when you have require activation set to true a user U1 on Discourse with a specific email address, possibly with external ID A. a user U2 on the DiscourseConnect provider side with the same email address and a…

Login error

Support SSO

klein July 10, 2023, 9:31pm 15

Yes, we are using Discourse connect and it is connected to our site.

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Login error

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