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[angus (Angus McLeod)]

@rewebmaster Just for your context, Discourse is often used for handling support requests. See for instance

Using discourse as ticket system, so no balls are dropped

I know there are other topics here floating around about using discourse as a ticket system, but I thought I’d start a fresh one to give a fairly complete picture of how we think discourse can be used with the current functionality, known issues, and what fixes/new functionality might help. This might also be faq material. Would be psyched to discuss with others trying to do the same thing and any workarounds you’ve found that I am missing so far. Also quite pleased to discover a whole genre of…