When a regular user mentions @admins , the notifications do not arrive. However, if an admin mentions @admins , the notifications work correctly. How can I resolve this issue?

maybe have a look at these settings for the admin group. [IMG_2567]

[Screenshot 2024-11-29 at 10.06.00 PM]

can you please check your permissions and settings again, maybe refresh your test user. I just tested this using a TL_2 user mentioning admins group and it worked as expected - I got a notification immediately. [Screenshot 2024-11-29 at 7.15.50 PM]

Did you mention in “private message”?

Try to do in “private message”

they aren’t private messages. they are personal messages. the admin has to be invited to the conversation. your OP doesn’t say anything about pms. [image] willie: When a regular user mentions @admins , the notifications do not arrive. However, if an admin mentions @admins , the notifications wor…

Mentions à @admins Ne pas Envoyer de Notifications pour les utilisateurs réguliers – Comment Résoudre le Problème

Soutien

Lilly (Lillian ) Novembre 30, 2024, 2:59 2

peut-être jeter un œil à ces paramètres pour le groupe d’administration.

Sujet		Réponses	Vues
Onslaught of notifications Support	5	664	Avril 12, 2018
What is the behaviour of user mentions in private messages? Support	4	689	Octobre 9, 2021
Group mention notifications going to users not in group Bug	17	1023	Juillet 8, 2020
Triggering an email notification with a group @mention not working Support	11	1538	Décembre 21, 2017
Notifications not being triggered for group members in a private message Bug	2	656	Septembre 30, 2019

Mentions à @admins Ne pas Envoyer de Notifications pour les utilisateurs réguliers – Comment Résoudre le Problème

Sujets connexes